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what would you like to know about Cuba?
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Booking conditions
Voyager World Travel Ltd is a fully ATOL bonded tour operator

These Booking Conditions are valid for all bookings made on or after 1st February 2008.
In these conditions any reference to ‘you’ means all persons named on the booking including any added or substituted at a later date. References to ‘we’ are references to Voyager World Travel Ltd. Reading these Booking Conditions forms part of your contract with Voyager World Travel Ltd

On payment of the deposit it is deemed that the lead passenger has read and accepted these Booking Conditions and has the authority to accept, and is accepting, the terms of these conditions on behalf of all persons in the party.
This contract is governed by English Law and both parties agree to submit to the jurisdiction of the English courts at all times.

Your financial protection
The air holidays and flights in our program to Cuba are ATOL Protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is 5623. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, please visit the ATOL website at www.atol.org.uk

Your agreement with us
Your agreement with us shall come into existence when we issue our Confirmation Invoice.
When making a booking with us you must also sign, date and return our Booking Form. Please note that regardless of whether we have received the Booking Form your agreement with us will still commence as soon as we issue our Confirmation Invoice.
You must pay a deposit of £150 per person (excluding infants). The balance must be paid 8 weeks before departure.
If the balance is not paid in time, we retain the right to cancel your booking without warning and apply cancellation charges as set out in the ‘Cancellation By You’ section of these Booking Conditions.
Payment
We accept Visa, MasterCard and UK debit cards as well as payment by cheque from a UK bank or building society. A 2% charge is levied on credit card payments and payments with debit cards not issued in the UK. Cheques should be made payable to Voyager World Travel Ltd.

Airline tickets
Once we have confirmed the booking to you and we have received full payment, your travel documents will be sent to you approximately 10 days before departure - however, it may be necessary for documents to be issued much earlier or later than this or even at the airport on the day of departure. In the event of a late booking it may be necessary to impose an extra charge for sending out travel documents.


In order to take advantage of special fares, we are often required to issue tickets at the time of booking. Cancellation charges of 100% of the flight cost will be levied if you have to cancel or make any changes after tickets have been issued (for any changes the full price of the flight will have to be paid again even if the same flight is used). This applies to all bookings.

Insurance
It is a condition of this booking that you are adequately insured and have comprehensive Travel Insurance.

Car hire
Where car hire is pre-booked but the rental cost paid for at the destination, Voyager Travel act purely as agents and the contract will be between the car hire company and the client.

Price
Our sales consultants will quote the price for your selected itinerary at the time you make your reservation. Once you have paid your deposit and received our confirmation invoice the price of your travel arrangements is largely guaranteed and will not be subject to surcharge. (Please note that this guarantee does not cover the imposition of any new taxes, or increases to existing taxes, nor does it cover the imposition of new airline fuel surcharges or increases to existing ones).
We reserve the right however to lower or raise our prices at any time before the booking is confirmed.

Changes made by you
If, after our confirmation invoice has been issued, you wish to alter your travel arrangements in any way we will do our best to help providing that we receive written notification from the lead person on the booking form no less than 56 days before the original departure date.

An amendment fee of £25 per booking will be levied for 1 change, £50 for 2 changes, £75 for 3 changes and £100 for 4 or more changes.
Please note that these charges only cover payments made to Voyager Travel. In addition to these charges we will also have to pass on any charges imposed by our suppliers, eg hotels, airlines, tour companies.
Please note that if the number of persons in a booking changes the price will be recalculated on the basis of the amended party size.
If you wish to amend your travel arrangements within 56 days of the original departure date this will be treated as a cancellation of the original booking and cancellation charges will be applied as set out below.

Cancellation by you
You, or any of your party, may cancel your travel arrangements at any time. Written notification from the lead person on the booking form must be received at our offices either by email or post. If by post, the cancellation letter must be sent by Recorded or Special Delivery. It is then also your responsibility to follow this up by telephone to our office. You will be required to pay the applicable cancellation charges up to the maximum shown below.
Please note that insurance premiums are non-refundable.
Period before departure within which written cancellation received (% figure shown is % of holiday cost that is forfeited by client(s))

Over 56 days Deposit only
Between 30 & 56 days 70%
Between 22 & 29 days 80%
Between 0-21 days 100%
We strongly recommend that you take out full insurance which in most cases will cover loss of deposit or cancellation fees. Please note that some airline tickets require issuing at the time of booking where the cancellation charge may be up to 100% of the flight cost. In such a situation these cancellation charges may supersede the above cancellation table.


Changes made by us
Amendments may sometimes be necessary and errors occasionally occur. We reserve the right to make changes or correct errors at any time both before and after our confirmation. In exceptional circumstances we may also need to make changes after commencement of the holiday. Most of these changes are minor and we always try to advise you of these changes before you depart if there is time.
Flight timings, airlines, aircraft type and routes advertised may be subject to change for any number of reasons. The final details will be shown on your flight tickets and you should check these carefully. If a major change becomes necessary however we will inform you as soon as it is reasonably possible if there is time before your departure. Changes to aircraft type with a resulting lack of facilities promised at the time of booking are deemed to be minor changes.
A major change involves a change of UK airport (with the exception of change from one London airport to another), destination airport (other than between two airports serving the same city or resort), time of UK departure by more than 12 hours, resort area or offering accommodation of a lower standard than that originally booked (except in the case of escorted tours). In the case of escorted tours the hotels originally advertised may, on very rare occasion, have to be substituted. This is considered to be a minor change for which no compensation is payable.

If we have to make a major change you have the following options:
A) Accepting the altered travel arrangements
B) Accepting alternative arrangements that we may be able to offer
C) Cancelling your travel arrangements with us without charge
If you choose c) we will refund all your monies to you. Further, if you choose a) b) or c) we will pay compensation to you on the scale shown below. If you choose b) we will refund any difference in cost of the new arrangements if the new cost is lower; however, if the new cost is higher than the original booking you will have to pay the difference, except where the changes arise due to reasons of force majeure.
Compensation per person (excluding infants) is payable as below based on the date before your scheduled departure date when a major change is notified to you:

More than 56 days Nil
29 to 56 days £10
14 to 28 days £20
Under 14 day £30
Our liability involving a major change is limited to offering you the above options.
Please note that the right to cancel without penalty will not apply, nor will compensation be payable, in cases of force majeure, ie if we are forced to cancel or change your travel arrangements in anyway (either before or after travel has commenced) for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, adverse weather conditions or any other circumstances over which we have no control. Similarly, if after travel has commenced, you incur additional costs for reasons of force majeure than we shall not be held liable for refunds or compensation.


Cancellation by us
We reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients that we require for a particular tour or arrangement is not reached, we may have to cancel it. If we are unable to provide the booked travel arrangements you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard, if available. If it is necessary to cancel your travel arrangements compensation will be payable as detailed above unless as a result of force majeure

If you have a complaint
If you have a problem during your travel programme it is a requirement that you bring it to the attention of the local rep as soon as possible. If there is no rep then you must bring it to the attention of the local office and relevant supplier (eg your hotelier or airline) as soon as possible. If you are unable to resolve the problem locally you must obtain written confirmation from the supplier / rep and follow this up by writing to us within 28 days of your return. Correspondence should be sent to Voyager World Travel Ltd 134 High St, Tenterden, Kent, TN30 6HT
Please give your booking reference and all other relevant details. If you fail to follow this procedure we cannot accept liability for any claim. If we are unable to reach an amicable solution on your return then AITO provide an inexpensive arbitration service for settling of disputes.

Our liability to you
We accept responsibility for ensuring that the travel arrangements you book with us are supplied as described in promotion material and that the services offered reach a reasonable standard. If any part of your travel arrangements is not provided as promised we will pay you appropriate compensation if we agree that this has affected the enjoyment of your trip.
We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except death, personal injury or illness (providing they were at the time carrying out work authorised by us).
We accept responsibility should you or any member of your party suffer death, personal injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our agents, suppliers, or sub-contractors (providing they were at the time carrying out work authorised by us) except where the failure to perform or improper performance was due to:

A) Your own acts or omissions

B) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable.

C) an event which could not have been foreseen or avoided even with all due care.
Our liability in all cases (except death or personal injury) shall be limited to a maximum of twice the cost of your travel arrangements excluding insurance premiums and amendment fees. However, our liability in respect of carriage by air, sea and rail and the provision of accommodation is limited in the manner provided by the relevant international conventions and conditions of carriage. You can ask for copies of these international conventions from our offices.

It is a condition of the acceptance of liability above that you notify us of any claim in accordance with the conditions relating to complaints. Where any payment is made to you or any members of your party that person must assign to ourselves or our insurers any rights they may have to pursue any third party. They must furthermore agree to fully co-operate should our insurers or we wish to enforce these rights.
Personal Injury Unconnected With Your Booked Travel Arrangements
If you, or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your travel arrangements or an excursion arranged through us, we shall, at our discretion, offer advice, guidance and assistance to help you in resolving any claim which you may have against a third party, provided we are advised of the incident within 90 days of its occurrence. Where legal action is contemplated our written consent must be obtained. If the person concerned is successful in obtaining a costs order against a third party or to recoup costs under any insurance policy they may have we shall be entitled to recoup from that person the costs actually incurred by ourselves. Our costs in respect of you and any member of your party shall not exceed a total of £5,000.


Conditions of carriage
When you travel with a carrier, the conditions of carriage of that carrier will apply, some of which may limit liability. The conditions of carriage of that carrier are incorporated into this contract. You may ask for copies of the relevant conditions of carriage from our offices. Our brochure and web site are entirely our responsibility, as your tour operator. They are not issued on behalf of, and do not commit the airlines mentioned herein whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status an infant must be under 2 years of age on the date of the return flight.


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