In these conditions any reference to ‘you’ means all persons named on the booking including any added or substituted at a later date. References to ‘we’ are references to Voyager World Travel Ltd. Reading these Booking Conditions forms part of your contract with Voyager World Travel Ltd.Please read these Booking Conditions carefully. On signing the Booking Form it is deemed that you have read and accepted the Booking Conditions and that you have the authority to accept and are accepting the terms of these conditions on behalf of all persons in the party. Your Financial Protection Voyager World Travel holds an Air Travel Organiser’s License (ATOL 5623) issued by the Civil Aviation Authority. This means that your money will be refunded, or you and your party repatriated if already overseas, in the unlikely event of our insolvency. Voyager World Travel Ltd is a fully bonded tour operator Your Agreement With Us Your agreement with us shall come into existence when we issue our confirmation invoice except in the case of bookings made within 8 weeks of departure in which case special conditions apply (see below).When making a booking with us you must complete, sign and return our booking form. You must pay a deposit of £100 per person (excluding infants) plus any insurance premiums. The balance must be paid 8 weeks before departure.If the booking is made within 8 weeks of departure it is deemed to be a late booking and the contract between us comes into effect upon your confirming to us your acceptance of the arrangements and our receiving payment. In this case the full balance must be paid at the time of booking. If the deposit and/or the balance is not paid in time we may cancel your booking. If the balance is not paid in time, we shall retain your deposit as per the cancellation charges. Payment & Tickets We accept Visa, Mastercard and debit cards as well as payment by cheque and standing order. A 2% charge is levied on credit card payments. Cheques should be made payable to Voyager World Travel Ltd. Once we have confirmed the booking to you and we have received payment, your travel documents will be forwarded to you approximately 10 days before departure. In order to take advantage of special fares, we may be required to issue tickets well before travel. Cancellation charges of 100% of the flight cost will be levied if you have to cancel or make any changes after tickets have been issued (for changes the full price of the flight will have to be paid again even if the same flight is used). This also applies to discounted Business Class fares. Insurance It is a condition of this booking that you are adequately insured. If you have not taken the Voyager insurance you must have cover at least equal to that of the Voyager policy. Price Price Guarantee: Our sales consultants will quote the price for your selected itinerary at the time you make your reservation. Once you have paid your deposit and received our confirmation the invoice price of your travel arrangements is fully guaranteed and will not be subject to surcharge. We reserve the right however to lower or raise our prices at any time before the booking is confirmed. Changes Made By You If, after our confirmation invoice has been issued, you wish to alter your travel arrangements in any way we will do our best to help providing that we receive written notification from the lead person on the booking form no less than 42 days before the original departure date. An amendment fee of £25 per person (excluding infants) will be charged in addition to any charges passed on by our suppliers (eg airlines or hotels). Please note that if the number of persons in a booking changes the price will be recalculated on the basis of the amended party size. If you wish to amend your travel arrangements within 42 days of the original departure date this will be treated as a cancellation of the original booking and cancellation charges will be applied as set out below. Cancellation By You You, or any of your party, may cancel your travel arrangements at any time. Written notification from the lead person on the booking form must be received at our offices. You will be required to pay the applicable cancellation charges up to the maximum shown below.Please note that insurance premiums are non-refundable. Period before departure within which written cancellation received (amount of cancellation is as a % of the price for the travel arrangements). Over 42 days Deposit only Between 29 & 42 days 50% Between 15 & 29 days 70% Within 15 days 100% Cancellation charges of 100% of the flight cost will be levied if you have to cancel or make any changes after tickets have been issued (for changes the full price of the flight will have to be paid again even if the same flight is used). This also applies to discounted Business Class fares. Changes Made By Us We plan your travel arrangements many months in advance. Regrettably amendments may sometimes be necessary and errors occasionally occur. We reserve the right to make changes or correct errors at any time both before and after our confirmation. Most of these changes are minor and we always try to advise you of these changes before you depart if there is time. Flight timings and carriers advertised may be subject to change for operational reasons. The final details will be shown on your flight tickets and you should check these carefully. If a major change become necessary however we will inform you as soon as it is reasonably possible if there is time before your departure. Changes to aircraft type with the resulting lack of facilities promised at the time of booking are deemed to be minor changes. A major change involves a change of UK airport (with the exception of change from one London airport to another), destination airport (other than between two airports serving the same city or resort), time of UK departure by more than 12 hours, resort area, offering accommodation of a lower standard than originally booked or in the case of tours and cruises a significant change of itinerary If we have to make a major change you have the following options: A) Accepting the altered travel arrangements B) Accepting alternative arrangements that we may be able to offer C) Cancelling your travel arrangements with us without charge If you choose c) we will refund all your monies to you and if you choose a) b) c) we will pay compensation to you on the scale shown below. If you choose b) we will refund any difference in cost of the new arrangements if the new cost is lower but if the new cost is higher than the original booking you will have to pay the difference, except where the changes arise due to reasons of force majeure. Compensation per person (excluding infants) is payable as below based on the date before your scheduled departure date when a major change is notified to you: More than 56 days Nil 29 to 56 days £10 14 to 28 days £20 Under 14 day £30 Our liability in all cases involving a major change is limited to offering you the above choices and compensation. Compensation is not payable if we have to make changes for unusual and unforeseeable circumstances which we could not have avoided even with due care.Compensation will not be payable in the case of force majeure ie if we are forced to cancel or change your travel arrangements in anyway for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, adverse weather conditions or other circumstances over which we have no control. Cancellation By Us We reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients that we require for a particular tour or arrangement is not reached, we may have to cancel it. If we are unable to provide the booked travel arrangements you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard, if available. If it is necessary to cancel your travel arrangements compensation will be payable as detailed above. If You Have A Complaint Our Liability To You If you have a problem during your travel programme it is a legal requirement that you bring it to the attention of the relevant supplier (eg your hotelier or airline) as soon as possible. If you are unable to resolve the problem locally you must obtain written confirmation from the supplier of your complaint and follow this up by writing to us within 28 days of your return. Correspondence should be sent to Voyager World Travel ltd 28 High St, Tenterden, Kent, TN30 6AR. Please give your booking reference and all other relevant details. If you fail to follow this procedure we cannot accept liability for any claim We accept responsibility for ensuring that the travel arrangements you book with us are supplied as described in promotion material and that the services offered reach a reasonable standard. If any part of your travel arrangements is not provided as promised we will pay you appropriate compensation if we agree that this has affected the enjoyment of your trip. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except death, personal injury or illness (providing they were at the time carrying out work authorised by us). We accept responsibility should you or any member of your party suffer death, personal injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our agents, suppliers, or sub-contractors (providing they were at the time carrying out work authorised by us) except where the failure to perform or improper performance was due to: A)Your own acts or omissions B) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable. C) an event which could not have been foreseen or avoided even with all due care. Our liability in all cases (except death or personal injury) shall be limited to a maximum of twice the cost of your travel arrangements excluding insurance premiums and amendment fees. However, our liability in respect of carriage by air, sea and rail and the provision of accommodation is limited in the manner provided by the relevant international conventions and conditions of carriage. You can ask for copies of these international conventions from our offices. It is a condition of the acceptance of liability above that you notify us of any claim in accordance with the conditions relating to complaints. Where any payment is made to you or any members of your party that person must assign to ourselves or our insurers any rights they may have to pursue any third party. They must furthermore agree to fully co-operate should our insurers or we wish to enforce these rights. Personal Injury Unconnected With Your Booked Travel Arrangements If you, or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your travel arrangements or an excursion arranged through us, we shall, at our discretion, offer advice, guidance and assistance to help you in resolving any claim which you may have against a third party, provided we are advised of the incident within 90 days of its occurrence. Where legal action is contemplated our written consent must be obtained. If the person concerned is successful in obtaining a costs order against a third party or to recoup costs under any insurance policy they may have we shall be entitled to recoup from that person the costs actually incurred by ourselves. Our costs in respect of you and any member of your party shall not exceed a total of £5,000. Conditions of Carriage When you travel with a carrier, the conditions of carriage of that carrier will apply, some of which may limit liability. The conditions of carriage of that carrier are incorporated into this contract. You may ask for copies of the relevant conditions of carriage from our offices. This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status an infant must be under 2 years of age on the date of the return flight.
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